Help and faqs
About India Shopping
Q: What is the story behind indiashopping.io?
A: India Shopping was founded with the vision of connecting the global community with authentic Indian products. Our goal is to showcase India’s rich heritage and craftsmanship to customers worldwide.
Q: What is your mission and vision?
A: Our mission is to bridge cultural gaps by offering high-quality, genuine products from India while promoting sustainable practices and excellent customer service. We envision a world where everyone can enjoy a piece of India.
Q: Where are you located?
A: We are headquartered in India, which allows us to work directly with local artisans and trusted suppliers to ensure the authenticity and quality of our products.
Q: Do you have a physical store?
A: At this time, India Shopping operates exclusively online to offer you the best prices and a convenient shopping experience.
Q: Are you on social media?
A: Yes, we are active on multiple social media platforms including Facebook, Instagram, and LinkedIn. Follow us for the latest product updates, promotions, and news.
A: Our customer support team is here to help. You can reach us by phone at +1 4088198571, email us at info@indiashopping.io, or use our live chat feature on the website for immediate assistance.
Shipping and Delivery
Q: How do I place an order on India Shopping?
A: To shop with us, simply browse our extensive catalog of authentic Indian products, add your favorite items to your shopping cart, and proceed to checkout. During checkout, enter your shipping details, select a preferred payment method, and complete your purchase securely.
Q: What are your shipping costs?
A: We offer free shipping on orders of $75 or more. A standard shipping fee will be applied during checkout for orders below that amount, based on your order’s weight and destination. Enjoy fast, reliable delivery with India Shopping!
Q: What are your delivery times?
A: Our orders typically arrive within 3-5 business days from the dispatch date, excluding customs clearance. Please note that delivery services do not operate on Sundays, or national holidays, which may affect the overall delivery timeline.
Q: Which countries does India Shopping ship to?
A: We proudly ship worldwide. Our platform supports multiple regions—including the USA, Canada, the UK, UAE, Australia, and over 30 other countries. Simply select your country at checkout to view the available shipping options.
Q: When is my order dispatched after placing it?
A: Orders are usually processed and dispatched within 24–48 hours of order confirmation. Once your order is on its way, you will receive a dispatch notification along with a tracking number to monitor its progress.
Q: How can I track my order?
A: Once your order is dispatched, we will email you a tracking number along with a link to monitor your shipment online via our website or the courier’s tracking page.
Q: What happens if my order is delayed?
A: In the rare event of a delay, we will notify you immediately with updated delivery estimates. Please contact our customer support if you need further assistance.
Q: What should I do if my order arrives damaged?
A: If you receive a damaged item, please contact our customer support within 12 hours of delivery. We’ll ask for photographs/Videos of the damage and work with you to arrange a replacement or refund.
Q: Can I have my order delivered to an address in India?
A: Yes. If you are residing or visiting India, you can choose an Indian address for delivery.
Q: Can I consolidate multiple orders to save on shipping costs?
A: Yes, we offer order consolidation services. Please contact our customer support before placing your orders to see how we can combine shipments to reduce your overall shipping fees.
Q: Do I need to pay extra for taxes or customs?
A: The order value is inclusive of all taxes and customs.
Q: If I cancel the order, will you refund the order price?
A: You can cancel your order within a specified timeframe before it is dispatched. If your order is canceled, a refund will be issued for the order price. Please review our cancellation policy for any specific conditions that may apply.
Q: What shipping carriers do you work with?
A: We partner with trusted carriers such as DHL to ensure your order is delivered quickly and securely. Depending on your location, the specific carrier may vary.
A: If you need to update your shipping address, please contact our customer support as soon as possible. We will do our best to accommodate your request if the order hasn’t been processed for shipment yet.
Products and Ordering
Q: What types of Indian products do you offer?
A: We offer an extensive range of authentic Indian products, including Sweets, Snacks, clothing, Handicrafts, beauty items, and more—all carefully selected to showcase the best of India.
Q: Are your products authentically sourced from India?
A: Yes, we pride ourselves on providing genuine, high-quality products sourced directly from trusted brands across India.
Q: How can I find specific products on your website?
A: Use our intuitive search bar or browse through clearly organized categories on our homepage to easily locate the products you’re interested in.
Q: Do you offer gift wrapping or personalized messages?
A: Yes, for many products we offer gift wrapping and the option to include a personalized message. You can select these options during checkout.
Q: Can I place bulk or wholesale orders?
A: Yes, we welcome bulk and wholesale orders. Please contact our sales team to discuss your requirements and receive possible special pricing.
Q: What are the ingredients and nutritional information for your food products?
A: Detailed ingredients and nutritional information are provided on each food product’s page, so you can shop with confidence.
Q: How should I store and care for the products I purchase?
A: Care and storage instructions are included on each product page. We recommend following these guidelines to ensure product longevity.
Q: Can I request a specific brand or product that is not listed on your website?
A: Absolutely! We’re always looking to expand our offerings. Please contact our customer support with your request, and we’ll do our best to source it for you.
Q: Will you provide any details of the vendors for your products?
A: We collaborate with trusted brands across India to ensure the authenticity and quality of our products. While we do not publish detailed vendor information publicly, we are happy to address any specific questions about a product’s origin if you contact our support team.
Q: Where do you source your products from?
A: All our products are authentically sourced from trusted suppliers across India. We work directly with local artisans, manufacturers, and renowned brands to ensure quality and authenticity.
Q: How do you maintain product quality?
A: We have strict quality control measures in place. Each product undergoes thorough checks before it’s listed, and customer feedback helps us continuously monitor and maintain high standards.
Q: Are there certifications or authenticity guarantees for your products?
A: Yes, many of our products come with certificates of authenticity or detailed product information. For any specific queries, please refer to the product page or contact our support team.
Q: Do you offer seasonal or limited edition products?
A: Absolutely! Our catalog is regularly updated with seasonal, limited-edition, and regional specialties to bring you the best of India’s rich cultural heritage.
A: Yes, our personal shopping service is designed for customers who need help finding specific products or navigating the website. Our experts are available to assist you in making the best choice.
Payment and Security
Q: What payment methods do you accept?
A: We accept a variety of payment methods including major credit/debit cards, Amazon Pay, Google Pay, Apple Pay, Shop Pay, Paypal, and other secure online payment options.
Q: Is my payment information secure on your website?
A: Yes. Our website uses advanced encryption and secure payment gateways to ensure your personal and payment information is always protected.
Q: Do you offer any discounts or promotions?
A: Yes, we frequently offer discounts, seasonal promotions, and special deals. Sign up for our newsletter or check our website regularly to stay updated.
Q: Are there any additional fees or charges for international payments?
A: International transactions may incur conversion fees imposed by your bank or payment provider. We recommend checking with your financial institution for further details.
Q: What currencies are supported on your website?
A: Our platform supports multiple currencies, including USD, INR, and several others. The currency displayed is based on your location or preference, and real-time conversion rates are applied during checkout.
Q: How do I cancel or modify my order?
A: Orders can be modified or canceled if they haven’t been processed for shipment. Please contact our customer support immediately to discuss any changes.
Q: How do you ensure a secure online shopping experience?
A: Security is a top priority at India Shopping. We use advanced encryption and secure payment gateways to protect your personal and financial information at all times.
A: No, all fees—including shipping, taxes, and currency conversion fees (if applicable)—are displayed during the checkout process.
Other FAQs
Q: Do you have a loyalty or rewards program?
A: Yes, we reward our loyal customers! Earn points on every purchase and redeem them for discounts on future orders through our loyalty program.
Q: Are you environmentally conscious? Do you use sustainable practices?
A: We are committed to sustainability. We incorporate eco-friendly practices in our packaging and operations wherever possible, and we continuously seek ways to reduce our environmental impact.
Q: Do you support any social causes or charities in India?
A: Yes, we are proud to support various social causes and charities in India. A portion of our proceeds goes towards community development and environmental initiatives.
Q: Can I provide feedback or rate my purchase?
A: Absolutely. We value your feedback! After your order is delivered, you’ll have the option to review and rate your purchase, which helps us maintain our high standards and improve our services.
Q: How do I become an affiliate or partner with India Shopping?
A: We welcome affiliates and partners. For more details, please visit our “Join as Affiliate” page or contact our team directly.
A: Yes, first-time customers often enjoy special discounts and promotions. Make sure to check our homepage or subscribe to our newsletter to receive these offers.