Hello Kay, thank you for taking the time to give us your feedback. We apologize that the LMB Paneer Ghewar arrived in pieces and did not meet your expectations. We understand that the product is delicate and can break during shipping. Unfortunately, there is nothing we can do to change the packaging at this time Packaging is Metal and solid. However, if you would like to avoid this issue in the future, we suggest ordering the raw version and adding chasni and garnishing yourself. We appreciate your understanding and hope to provide you with a better experience in the future. Thank you for choosing our product.