Your order was ready for delivery on the 25th, but you chose to contact DHL and place the order on hold. After the delivery attempt, our team reached out to you multiple times via phone and email, but you opted not to respond and proceeded with a chargeback with out informing and now you are putting these reviews it does not help all the people
While we understand your concerns, we have taken every step within our control to ensure your parcel was delivered on time. However, occasional customs delays, which are beyond our control, can affect delivery timelines. Despite these challenges, our system committed to delivery by the 24th, and DHL attempted delivery on the 25th, just one day later. you decided to put order on Hold there is nothing we can do about it.
We appreciate your understanding in this matter.
